Upside Guide

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Upside Guide Melbourne About Ferocia We're the team behind Up , but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital platform for Bendigo Bank. We believe technology can empower everyone, from the advantaged to the disadvantaged, which is why Up was born. Now, as part of the Bendigo and Adelaide Bank family, we combine the agility of a small company with the reach and stability of a major player. Together, we're carbon neutral , community-focused , and dedicated to high standards of corporate governance . Our mission? To leverage technology to help Australians move from financial stress and anxiety to a place of confidence and empowerment. Want to join us? We'd love to hear from you Melbourne OR Bendigo based only Remuneration: $67,500 + super. Penalty rates apply for early mornings, late nights, and weekend shifts. We're looking for experienced and passionate customer support professionals to join our Melbourne & Bendigo based team as we continue on our journey to guide over a million Upsiders on the path towards feeling good about money. We provide support from 6am-12am, 7 days a week through our super-powered in-app chat 'Talk to Us', driven by our 4 distinctive support values. Your day to day involves injecting these values into each and every interaction and being the magic behind 'Talk to Us'. There may be be times you chat with Upsiders over the phone, but the

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