Servicing - Customer Advocate (SPOC)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Servicing - Customer Advocate (SPOC) Pontiac, MI, US At United Wholesale Mortgage (UWM), the Single Point of Contact (S.P.O.C.) Specialist plays a critical role in supporting homeowners facing financial hardship by acting as their primary liaison throughout the default servicing process. As a SPOC Specialist, you'll provide personalized, high-touch service, guiding borrowers through options such as repayment plans, loan modifications, and other loss mitigation solutions - all while maintaining UWM's gold-standard reputation for communication, accuracy, and client service. This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING • Serve as the dedicated point of contact for assigned borrowers from the time they are identified as at-risk of default through resolution.• Deliver proactive, empathetic communication, providing regular updates on account status, required documentation, and next steps.• Educate borrowers on their mortgage assistance options, including forbearance, repayment, loan modification, short sale, and deed-in-lieu of foreclosure.• Facilitate the collection and review of loss mitigation applications, ensuring completeness and timely submission in compliance with CFPB, RESPA, Reg X, and investor guidelines.• Partner internally with teams across servicing, underwriting, legal, and foreclosure to manage borrower files and ensure all milestones are met within required timelines.• Maintain accurate and timely case notes in UWM systems for every borrower interaction and document received

Read the full description at careers-uwmcareers.icims.com. FewerJobs shows a preview and links to the original posting.