CX Coach

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$55,390 U.S. median for this role

Projected growth (BLS Employment Projections)

-0.1% - Decline

Matched to SOC 25-2021 - Teaching and Education aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Teaching Education From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

CX Coach Pontiac, MI, US Mentoring can be a truly rewarding experience, especially when it makes a difference in someone's life and career. If you enjoy leading people toward success - and you relish the art of conversation - you'd make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000-square-foot campus, you'll meet with team members to coach them on UWM's best practices for processes, guidelines, and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences - apply today. WHAT YOU WILL BE DOING Listening to call clips with team members and providing verbal and written feedback Conducting side-by-side live coaching Preparing formal feedback for leaders and the Client Service team Logging organized and detailed feedback for each coaching session Facilitating Client Service training sessions Scheduling coaching sessions with team members Assigning classroom-based instruction to team members who require additional training WHAT WE NEED FROM YOU Must have Qualifications High school diploma or equivalent Must have experience in leadership, management and call quality At least two years of client experience Self-motivated with a strong work ethic Comfortable in a fast-moving environment Ability to multitask and adapt Positive attitude and willingness to learn Onsite, full

Read the full description at careers-uwmcareers.icims.com. FewerJobs shows a preview and links to the original posting.