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German-Speaking L1 Support Specialist Debrecen

Unisys CORP - Debrecen, Hungary

Posted May 24, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Not verified
Verification
Not verified checked Jun 13, 2026
Salary
Not verified
401(k) match
Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type
Not verified
Weekend work
Not verified

Company

Company stage
Public-company Verified - from the job posting source checked Jun 20, 2026
Equity
Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

German-Speaking L1 Support Specialist Debrecen Debrecen, Hungary What success looks like in this role: Service Desk Level 1 Agent serves as the first point of contact on behave of the biggest QSR (Quick Service Restaurant) World wide for all end users seeking technical assistance through phone, web, chat, or email channels. This role is responsible for providing high-quality customer service, accurate issue logging, initial diagnosis, and efficient resolution of incidents and service requests. The Level 1 Agent ensures timely ticket handling, documentation, and escalation when necessary, and contributes to continuous improvement through knowledge sharing and proactive user guidance. Responsibilities: Incident and Service Request Management Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email). Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure. Strive for First Contact Resolution (FCR) by leveraging knowledge bases and troubleshooting resources. Escalate unresolved issues to Level 1.5 or Level 2 support or additional resolver groups with all relevant diagnostic information. Assign incidents requiring on-site intervention to Field Support (Level 1.5) for validation. Conduct follow-up activities to confirm resolution and customer satisfaction before ticket closure. Achieve defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards. Customer Support & Communication Serve as the single point of contact (SPOC) for end users throughout the incident lifecycle. Provide courteous, efficient, and effective technical support for software, hardware, and network-related issues. Deliver clear communication regarding ticket progress, estimated resolution times, and next steps. You will be successful in

Read the full description at unisys.wd5.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.

Apply at unisys.wd5.myworkdayjobs.com

Apply link not verified; last alive Jun 13, 2026.

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