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Operations Associate

Truebill - Remote (US)

Posted May 15, 2026

Benefits

Parental leave
Not verified
Non-birth-parent leave
Not verified
Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
Not verified
Relocation assistance
Not verified
Childcare support
Not verified
Learning budget
Offered From the posting source checked Jun 20, 2026
Verification
Not verified
Salary
$22-$24/hr From the posting source checked Jun 20, 2026
401(k) match
Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

23% below the BLS role benchmark for operations aggregate.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
Not verified

Application

Cover letter
Not verified
Assessment
Not verified
Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Operations Associate Remote (US) ABOUT ROCKET MONEY🔮 Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money - ultimately giving them a leg up on their financial journey. ABOUT THE ROLE 🤹‍♀️ - Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support - Develop, maintain and execute processes that provide key services to users across phone, chat, and email channels - Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently - Resolve unique situations and improve workflows to account for new or uncommon issues - Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues - Communicate complex financial topics clearly and confidently over the phone ABOUT YOU 🦄 - You have an interest in personal finance and a desire to see others succeed in managing their money. - Excellent verbal communication - You speak clearly, listen actively, and put members at ease over the phone. - Empathy & De-escalation - You stay calm under pressure and know how to turn a frustrated caller into a satisfied member. - Great Written Communication - Your writing is also strong for follow-up notes and cross-channel support. - Proactive Problem Solving - you're able to identify possible issues and potential resolutions in real time, without putting members on hold unnecessarily. -

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