Senior IT Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior IT Support Specialist São Paulo, Brazil About the IT team The IT team is looking for his new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France on improving our overall IT. He/She will have to deliver on projects, improve our processes and sometimes give a hand to the team on some topics. Aside the operational activities, He/She will have to manage the budget for Brazil, and collaborate with managers to provide the appropriate level of IT services and support. About the IT team The IT team is looking for his new Senior IT Support Specialist who will be in charge of maintaining the best user experience possible for our Swilers of Brazil (Sao Paulo and remote). Among this local perimeter, the Senior IT Support Specialist will contribute with all the team, based in France on improving our overall IT. He/She will have to deliver on projects, improve our processes and sometimes give a hand to the team on some topics. Aside the operational activities, He/She will have to manage the budget for Brazil, and collaborate with managers to provide the appropriate level of IT services and support. 🔥 Your mission - Handle the support Level 1 and 2 for all Brazilian tickets - Management of tickets (assignation, categorization, followup) - Maintain and update the

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