Client Success Director

Benefits

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About this role

Client Success Director New York, NY Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections). Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world's most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands About The Role: Swayable is looking for a high-performing, fast-learning, and energetic Client Success Director to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you will enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable's innovative tools to support their mission. What You'll Do: - Build strong relationships with our enterprise clients, including in person - Lead the development of strategic pre-testing programs for major accounts -

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