Resort Reservation Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Resort Reservation Specialist Job Location (US/Canada) MI-Southfield, Main Office | Job Location (UK) Job Summary Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades. Job Duties Field incoming phone calls from resort hotline and the field (Essential) Respond to incoming web chats ensuring a positive customer experience (Essential) Guide incoming callers through the reservation process (Essential) Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential) Educate guests on resort locations, amenities and bookings (Essential) Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis Works with existing customers to obtain potential new customers through referral programs Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers Meets and/or exceeds all reservation goals as assigned Adheres to all company policies regarding inbound and outbound calls Other duties as assigned Requirements High School Diploma or GED (Required) 1 year in sales and customer service experience (Required) Excellent customer service and organizational

Read the full description at careers.suncommunities.com. FewerJobs shows a preview and links to the original posting.