Head of US Operations

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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Where they hire

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About this role

Head of US Operations Boulder, Colorado, United States Head of US operations 📍 Boulder, Colorado | Office First Please note that we are unable to offer visa sponsorship for this role. Meet the Boulder team About the team SumUp's US Operations team is the engine behind how merchants get live, stay active, and grow with our products. From onboarding and customer experience to risk, logistics, and retention, this team touches every part of the merchant journey - and the work directly shapes whether small businesses succeed with SumUp. This is a pivotal leadership role at a critical moment. We're building a more scalable, data-driven operations function that can reduce friction, get merchants live faster, and keep them engaged for the long term. As Head of US Operations, you'll own that agenda - connecting local execution with global strategy, and making sure the right things get done with speed and consistency. If you're energised by complex, multi-domain challenges and want to lead a function where your decisions have a direct impact on merchant outcomes, this role is for you. What you'll do - Lead end-to-end operations across onboarding, customer experience, merchant retention, risk and fraud, logistics, and supply chain - setting priorities, driving execution, and owning key performance metrics. - Partner closely with Product, Engineering, and Sales to identify and remove the highest-impact friction points across the merchant journey, from installation through to activation and long-term use. - Represent US Operations within the Global Ops and Americas team, managing shared resources

Read the full description at sumup.com. FewerJobs shows a source-linked preview and links to the original posting.