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Technical Implementation Manager

Sully.AI - US - Remote

Posted Feb 26, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026
Work mode
Remote From the posting source checked Jun 20, 2026
In-office days
0 days From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Early From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Implementation Manager US - Remote About Us At Sully.ai , We're Building the Most Impactful Healthcare Company on Earth We believe that access to a great doctor is a basic human right. Today, that's not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system. Our Mission One Human, One Doctor . We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world-class models and deployed in real-world care. About the Role - As a Technical Implementation Manager, you will own customer delivery end to end. From pre-sales scope validation, through go-live and transition to BAU, you are the single accountable owner. Your #1 job is simple: deliver implementations on time and in full. No hand waving. No diffusion of ownership. You will run complex, cross functional implementations with healthcare organizations and make sure Sully actually works in the real world on day one. Key Responsibilities - Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff. - Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness. - Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines. - De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations. - Drive OTIF: deliver 95% plus of implementations

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