Regional Operations Specialist

Benefits

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Weekend work

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About this role

Regional Operations Specialist Royal Oak, MI, Royal Oak, Michigan, United States, Chicago, IL About SpotOn We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. - Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users - Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users - Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective The Regional Operations Specialist supports and optimizes day-to-day regional operations for the company's Point of Sale (POS) and restaurant management systems. This role ensures accurate merchant onboarding, timely deployment of hardware and software, and effective resolution of operational and technical issues. Working closely with cross-functional teams-including Sales, Product, Customer Success, and Finance-the Specialist drives operational efficiency, improves workflows, and contributes to a consistent, high-quality client experience. Responsibilities - Lead regional client onboarding, including POS setup, installation, and configuration. - Troubleshoot and resolve escalated technical, hardware, and payment processing issues. - Identify inefficiencies and recommend

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