Sr. Operations Engineer (Starlink Growth)

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About this role

Sr. Operations Engineer (Starlink Growth) Bastrop, TX SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. OPERATIONS ENGINEER (STARLINK GROWTH) SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars and the Moon. Starlink is leveraging SpaceX's experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business. As a Sr. Operations Engineer , you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink's growth trajectory and profitability. RESPONSIBILITIES: - Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution - Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale - Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global

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