Sr. Manager, Customer Success (Starlink)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

173% above the BLS national median for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Sr. Manager, Customer Success (Starlink) Redmond, WA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. MANAGER, CUSTOMER SUCCESS (STARLINK) As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers. You will lead a team of highly skilled process engineers aligned to key vectors of the customer journey including billing and invoicing, shipping, account management, troubleshooting, and returns. This ensures the team's North Star goal of reducing defects in the customer experience. To this end, you will be responsible for optimizing operations, conducting strategic planning, aligning resources to priorities, and advocating for the customer experience across the company. The ideal candidate is technically inclined, has a strong mind for process engineering, thrives at creating order out of chaos, and can manage a diverse set of stakeholders. RESPONSIBILITIES: - Manage a team of operations engineers to identify and eliminate defects in the customer experience. Manage their development and career progression. - Analyze complex problems involving multiple stakeholders, driving toward optimal solutions that benefit customers, reduce costs, and eliminate the need to contact customer support. - Leverage operational data and customer anecdotes to identify trends and opportunities in the customer experience to steer engineering roadmaps and executive decisions. - Collaborate with cross-functional Starlink teams (Software Engineering,

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