Network Operations Technician (Starlink)

Benefits

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About this role

Network Operations Technician (Starlink) Redmond, WA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. NETWORK OPERATIONS TECHNICIAN (STARLINK) As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe. You will execute operational response to real-time network events and anomalies - mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenances required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities. RESPONSIBILITIES: - Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence - Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors - Execute rapid incident response for major network disruptions - Own investigation, troubleshooting and resolution efforts for common network issues - Provide

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