Senior Support Engineer

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About this role

Senior Support Engineer GB-London, London, United Kingdom At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: - Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts - Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs - Provide Global support by managing tickets within our ET Service Management - Ticketing System (ServiceNow) and understanding when to escalate priority issues - Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed - Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk - Actively participate as a Global ET member

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