Senior Implementation Manager, eVault & Digital Close

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Implementation Manager, eVault & Digital Close United States | Remote The U.S. mortgage market is a $14 trillion pillar of the economy - and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we're just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors - eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We're backed by Sequoia, Y Combinator, and F-Prime, and we're building for the long term. THE ROLE This is the seat that keeps new lender customers moving. When a deal closes, whether it's a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform. You'll own the full implementation lifecycle for Snapdocs' core lender products: Digital Close, eVault, quality control, and new products as they're released. You'll also serve as the team's resident expert on eVault and eNote. That expertise runs deep, but the role doesn't stop there. You'll run the full range of lender implementations alongside your colleagues, bringing specialized knowledge of digital collateral and the secondary market: edge cases, customer

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