Hub Operations Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Hub Operations Associate Ohrid, Skopje, Debar The Operations Associate is a frontline operator responsible for supporting delivery of a consistently excellent experience for pizzerias serviced by the hub. This role sits at the intersection of customer experience and operations. You will onboard new shops, manage weekly ordering flows, support printing and fulfillment, and proactively identify and resolve issues before they impact customers. This is a hands-on role for someone who takes pride in getting the details right, moving fast, and owning outcomes. What You'll Do Customer Experience & Retention - Support the end-to-end experience for pizzerias serviced by the hub, ensuring orders are accurate, on time, and as expected - Onboard new shops and deliver a magical first experience, including system setup and clear communication on how the service works - Monitor customer behavior and signals that indicate risk of churn and take proactive corrective actions in partnership with the Hub Lead Ordering & Planning - Manage predictive ordering workflows and confirm weekly orders with shops - Resolve order changes, exceptions, and last-minute issues quickly and accurately - Partner with Warehouse Manager and Associates to ensure orders are properly staged and ready for fulfillment Printing, Packing & Fulfillment Support - Set up and support printing, routing, and packing processes, as needed - Execute as needed daily and weekly printing and packing workflows with speed and accuracy - Identify breakdowns in process and help improve efficiency and reliability over time Operations Support - Support additional operational activities as directed by the

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