Observability Success Architect

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Staff Plus From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Observability Success Architect United States About SigNoz SigNoz is an open-source observability platform - metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. 25k+ GitHub stars, 7,000+ Slack community members, users in 30+ countries. YC-backed, fully remote. About the Role You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability - not by pushing quotes. When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how. You'll build this function from scratch - the playbooks, health scoring, QBR cadence, expansion motions. Everything. What you'll do: - Own a named portfolio and drive NRR and adoption - Run technical onboarding - get customers to production-grade instrumentation fast - Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts - Identify expansion: new teams, new product pillars, deeper instrumentation across services - Monitor usage data to catch churn risk early and intervene proactively - Build the CS playbook that the next hires will follow - Be the customer's voice to product and engineering - translate customer reality into product priorities What you should bring: - 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company - Hands-on

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