Technical Customer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$1K-$2K/mo From the posting source checked Jun 20, 2026

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Support Specialist Mexico Job Title: Technical Customer Support Specialist Employment Type: Full-Time Working Hours: Monday to Friday, 9 AM - 5 PM US Eastern Time Compensation: $1,400-$1,800 USD/month (salary based on assessment) Location: Latin America (Remote) About the Company We are a long-established technology services provider supporting dental practices for over 20 years. We help dental offices streamline operations through reliable software support, IT infrastructure, and integrated technology solutions. Our work focuses on keeping client systems running smoothly including software, hardware, networking, and technical support while delivering responsive, practical, and long-term support to improve efficiency and reduce downtime. About the Role We are seeking a Technical Customer Support Specialist to join a growing support team. This role is ideal for someone who enjoys helping customers, solving technical issues, and learning new technologies. You will serve as a primary point of contact for customers, assisting them via phone, email, and chat while troubleshooting software-related issues and ensuring a positive customer experience. Key Responsibilities - Respond to customer inquiries via phone, email, and chat. - Troubleshoot software and technical issues and provide effective solutions. - Investigate problems, identify root causes, and implement fixes or workarounds. - Maintain accurate records of customer interactions and resolutions in the support ticketing system. - Create and update knowledge base articles, FAQs, and internal documentation. - Escalate complex issues to engineering or product teams when necessary. - Follow up with customers to ensure issues have been fully resolved. - Collaborate with product, engineering, and sales

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