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Client Operations Manager

Sharpe - New York City, New York, United States

Posted Nov 7, 2025

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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401(k) match
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Market context

U.S. role benchmark (BLS OEWS)
$61,842 U.S. median for this role
Projected growth (BLS Employment Projections)
+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Operations From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
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Weekend work
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Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Client Operations Manager New York City, New York, United States At January, we're rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we're driving superior outcomes for both consumers and creditors, and making sure that credit is fair, accessible, and personal. As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction. You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones - implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering teams. About the Role As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction. You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong

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