Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

EUR 52K-78K From the posting source checked Jun 20, 2026

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Engineer Vienna, Austria, Vienna, Austria About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today's application monitoring standard and our team is building its AI-native future. About the role At Sentry, support is an engineering discipline. Our customers are developers building the future of software, and they deserve answers that go deeper than a knowledge base link. We are redefining the standard of technical support by combining deep human expertise with AI-assisted workflows. We need you to solve complex technical issues, serve as the bridge to our Engineering teams, and help maintain the systems that scale our expertise to millions of developers. This is a multi-level role (IC2-IC3), and we encourage you to apply even if you don't meet every requirement or aren't sure where you fit-we'll determine leveling based on your experience and interview performance. In this role you will Master the Sentry Ecosystem - Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows - Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets - Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks Support Our AI-Assisted Workflows - Audit AI Responses: Review responses from our AI support

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