Support Engineer

Benefits

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Weekend work

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About this role

Support Engineer Vienna, Austria, Vienna, Austria About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today's application monitoring standard and our team is building its AI-native future. About the role At Sentry, support is an engineering discipline. Our customers are developers building the future of software, and they deserve answers that go deeper than a knowledge base link. We are redefining the standard of technical support by combining deep human expertise with AI-assisted workflows. We need you to solve complex technical issues, serve as the bridge to our Engineering teams, and help maintain the systems that scale our expertise to millions of developers. This is a multi-level role (IC2-IC3), and we encourage you to apply even if you don't meet every requirement or aren't sure where you fit-we'll determine leveling based on your experience and interview performance. In this role you will Master the Sentry Ecosystem - Become a Platform Expert: Develop deep authority on Sentry's features to guide customers through complex debugging workflows - Resolve Technical Inquiries: Answer inbound support requests with a focus on teaching and enabling developers, not just closing tickets - Troubleshoot SDK Implementations: Go beyond the UI to help developers instrument Sentry's SDKs within their specific codebases and frameworks Support Our AI-Assisted Workflows - Audit AI Responses: Review responses from our AI support

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