Platform Support Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$110K-$120K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

Role benchmark (BLS OEWS)

$116,543 typical for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

About in line with the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Platform Support Engineer New York, New York, United States The Role We are seeking a motivated Support Engineer to join our high-energy Trade & Platform Support team at Schonfeld. In this role, you will drive global Incident Management; coordinating, troubleshooting, and resolving live production issues across our quantitative trading platform. You'll serve as the front-line guardian of our proprietary trading environment, partnering with teammates in New York, London, and APAC to deliver seamless 24 × 7 “follow-the-sun” support. You'll collaborate closely with our development teams to boost reliability, maintainability, and performance. What you'll do The Platform Support Engineer will serve as the first point of contact for production issues, support requests, and system alerts. You will triage, investigate, and resolve incidents in real time, escalating when necessary while collaborating with our software-development teams to ensure seamless deployment of new code into production. Beyond firefighting, you will integrate AI into day-to-day workflows to automate processes, enhance monitoring, and drive operational efficiency, as well as build additional tools to strengthen our environment. Working in a Linux-based environment that harnesses cutting-edge databases and powers our proprietary trading systems, you will help keep Schonfeld's global platform operating at peak performance. What you'll bring What you need: - Strong ownership experience and a track record of delivering results - Excellent verbal and written communication skills - A degree in Computer Science, Engineering, or a related field - Experience in financial services supporting trading and post-trade systems - Experience in managing large scale deployments/environments - Experience

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