Payment Support Agent (fluent Italian AND Spanish)- 6 months Fixed-Term position

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Payment Support Agent (fluent Italian AND Spanish)- 6 months Fixed-Term position Milan, Italy At Scalapay, we're shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning . We operate in a fast-moving, tech-driven environment , and we're looking for people who thrive in change, think boldly, and take initiative. If you're ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe's most ambitious fintech teams . #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION We are looking for a full-time Payment Support Agent (Italian AND Spanish fluent) to join the Payment Support team, in our Operation department. This position is based in Milan , but from here we manage customers all over Europe. This team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities . The Payment Support Agent must be prepared to work in a very fast-paced and highly dynamic environment, where optimal time management is essential for the role. A human relationship with the customer and an inclination towards problem solving are also key; empathy and active listening skills are required to understand needs and find solutions. MUST HAVE - High school diploma ( Diploma di scuola secondaria di II grado ) - Excellent command of Italian (native or near-native speaker C1-C2) , and Spanish (C1) , and good knowledge of English (B2) - Ability to work

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