Collection Manager – Consumer Credit (Relocation to Luxembourg)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Collection Manager – Consumer Credit (Relocation to Luxembourg) Milan, Italy, Milan, Lombardia, Italy Please note that this opportunity requires relocation to our Luxembourg office. About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives. By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. What you'll be doing As our Collection Manager - Consumer Credit, you'll be the person who owns and evolves our end-to-end collection strategy across consumer lending products, with a strong focus on data, segmentation, and AI-driven decisioning. Here's what your day-to-day will look like: - Design and execute data-driven collection strategies - Leveraging advanced analytics and predictive models to design collection strategies tailored to different risk profiles and product types. - Develop AI-powered collection approaches - Driving the adoption of AI to enhance next-best-action logic, predictive contact strategies, and intelligent prioritization of accounts. - Personalize customer engagement & tone of voice - Defining and implementing differentiated communication strategies, adapting tone, channel, and timing based on customer behavior. - Optimize performance and ROI - Owning key collection KPIs (recovery rates, roll rates, cost-to-collect), ensuring all initiatives are measurable and ROI-positive. - Guarantee service levels and compliance - Ensuring all collection activities meet defined SLAs and regulatory requirements, balancing effectiveness

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