IT Technician

Benefits

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Family-building benefits

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

IT Technician Washington, DC, Washington, D.C., United States Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities - Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices - Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. - Assist with network configurations, including routers, switches, firewalls, and VPNs. - Perform routine system maintenance, including software updates, security patches, and backups. - Administer and troubleshoot Active Directory, Office 365, and cloud-based services. - Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. - Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. - Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. - Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. - Ensure

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