IT Production Support Technician

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About this role

IT Production Support Technician Austin, TX, Austin, Texas, United States Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems-such as Zebra printers, barcode scanners, production workstations, and manufacturing applications-operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime. Responsibilities - Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices. - Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime. - Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary. - Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus). - Coordinate IT support with the broader IT team. - Maintain knowledge base articles and support documentation for supported systems and processes. Qualifications - Associate or bachelor's degree in computer science, or related field (or equivalent experience). - 3+ years of IT experience supporting manufacturing technology, or a similar role. - Proficiency in troubleshooting hardware, software, and networking issues.

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