Inventory Control Manager

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About this role

Inventory Control Manager Austin, TX, Austin, Texas, United States, San Diego, CA Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Job Overview We are seeking a Inventory Control Manager to develop and lead our product support infrastructure Saronic's 150+ ft. Marauder platform. In this role, you will contribute to the development of systems and teams that ensure mission-critical hardware and software function reliably in the field - providing real-time assistance, spare part coordination, and long-term sustainment planning for customers. This role is ideal for a support leader with experience in complex technical products, military customer engagement, and the design of scalable support processes in an early-stage environment. Responsibilities - Build and manage the frontline support organization responsible for triaging issues, logging field reports, and providing customer assistance - Contribute to development of product support materials including manuals, training documents, and troubleshooting guides - Define escalation procedures and service level expectations for mission-critical deployments - Collaborate with engineering and depot teams to identify reliability issues and drive corrective action - Track and report metrics on issue volume, response time, platform uptime, and fielded system health - Oversee spare parts fulfillment, RMA workflows, and replacement strategies in collaboration with supply chain - Lead support readiness reviews and customer enablement for new platform deliveries - Coordinate with mission operations and sales teams to ensure customer satisfaction and feedback loops Qualifications Required - 8+ years of experience in

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