Services Engagement Expert

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$161K-$258K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

166% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Services Engagement Expert Country USA | Internal Posting Location Bellevue Requisition ID: 452715 Work Area Customer Service and Support Expected Travel 0 - 60% Career Status Professional Employment Type Regular Full Time Original Posting Date: 04/27/2026 Job Title: Services Engagement Expert Location: Bellevue, WA Work Model: Hybrid Work Model Purpose and Objective: SAP America, Inc. seeks a Services Engagement Expert at our Bellevue, WA location to support a long-term engagement between the customer and SAP. Expectations and Tasks: Manage relevant activities to pro-actively support customer initiatives in complex environments and solution usage to ensure adoption and consumption. Analyze current customer situation, maturity of SAP solution operations usage, and IT service delivery. Align and refine the scope of the engagement with the customer. Define and agree with customer on engagement roadmap, innovation roadmap, adoption targets, engagement focus areas, and high-level delivery plan. Drive agreement on goals and Key Performance Indicators (KPI) for the engagement with the customer. Align with account team to define and position collaborative service offerings from SAP. Align with other internal stakeholders as required. Facilitate executive meetings, provide an overview of the engagement contribution to demonstrate the value delivered. Manage engagement performance regarding delivery standards and KPIs. Within own area of responsibility identify opportunities at the customer and create a value proposition. Drive customer retention and Premium

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