AI Deployment Manager

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About this role

AI Deployment Manager San Francisco, California, United States, New York City The Role We're looking for founding AI Deployment Managers who will own the post-sale relationship with Rowspace's customers - some of the most sophisticated firms in finance. You'll be the person our customers call first. Your job is to make them wildly successful on Rowspace, expand usage across their organizations, and serve as the primary feedback loop between the market and our product team. Because we're defining a new category, this role goes well beyond traditional account management. You'll go deep on how investors actually work - their research processes, decision-making workflows, and data environments - and translate that understanding into product direction as much as customer outcomes. The ideal candidate has either worked in finance and understands these workflows firsthand, or has a consulting background where they've managed complex client engagements and can ramp quickly on new domains. What You'll Do - Own customer relationships post-close - onboarding, adoption, expansion, retention. - Become an expert in your customers' workflows and how Rowspace fits into their day-to-day. - Act as the voice of customer. Synthesize what you're hearing and work directly with product and engineering to shape where Rowspace goes next. - Identify expansion opportunities and partner with AEs to close them. - Join late-stage deals for smooth transitions - know the customer before ink is dry, pull AEs back in when expansion emerges. - Build the playbooks that define what great customer engagement looks like at Rowspace. What

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