Customer Support Specialist- Bioinformatics Akron, Ohio | Albany, New York | Annapolis, Maryland | Atlanta, Georgia | Augusta, Maine | Austin, Texas | Baton Rouge, Louisiana | Bismarck, North Dakota | Boise, Idaho | Boston, Massachusetts | Carson City, Nevada

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$401K-$401K From the posting source

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Specialist- Bioinformatics Akron, Ohio | Albany, New York | Annapolis, Maryland | Atlanta, Georgia | Augusta, Maine | Austin, Texas | Baton Rouge, Louisiana | Bismarck, North Dakota | Boise, Idaho | Boston, Massachusetts | Carson City, Nevada Llantrisant, United Kingdom The Big Picture: Join us as the go-to technical ally for Newborn Screening scientists and bioinformatics users. You will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. This is a remote-first role with up to 40% travel for on-site support, training, and collaborations. What's in it for you: Experience personalized career journeys with growth-oriented development opportunities. Engage in purpose-driven work that makes a positive impact on society. Be part of a values-driven culture that fosters inclusivity and innovation. Placeholder for local benefits Your Superpowers in Action: Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions. Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control. Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs. Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities. Partner with the sales team to support software product demonstrations and technical evaluations. Basic qualifications: Bachelor's degree or higher in bioinformatics, computational biology, computer science, or a related field. 2 years of hands-on experience analyzing next generation sequencing data; familiarity with NGS

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