Senior M365 Copilot Specialist

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About this role

Senior M365 Copilot Specialist Ho Chi Minh, , Vietnam Company Description: Job Description: Role Purpose: The M365 Copilot Expert is responsible for enabling and maximizing organizational adoption of Microsoft 365 Copilot technologies, including Copilot for Microsoft 365, Copilot Studio, and AI-powered productivity tools across the M365 ecosystem. The role combines deep functional knowledge of Microsoft 365 apps with prompt engineering, automation design, governance, and AI change management to drive user efficiency and business value. The Expert will work closely with functional leaders, security teams, and business users to design, deploy, and continuously improve Copilot use cases and frameworks. Principal Accountabilities: AI Use Case Enablement Identify, design and implement high-value Copilot use cases in Teams, Outlook, Word, PowerPoint, Excel, and other Microsoft 365 apps. Copilot Studio Development Create AI copilots, plugins and extensions leveraging enterprise data and connectors, ensuring compliance and scalability. Change Management & Training Design and deliver structured enablement programs, training content, and productivity accelerators for different user personas. Governance & Security Collaborate with security, compliance, and data governance teams to ensure responsible deployment and usage of Generative AI capabilities. Stakeholder Collaboration & User Support Engage with business leaders to assess needs, measure impact, and iterate solutions through analytics and feedback. Monitoring, Metrics & Optimization Track usage analytics, model performance, user satisfaction, and business impact of Copilot features and agents; implement improvements based on insights and feedback. Continuous Improvement Monitor new Microsoft releases, promote best practices, and drive innovation to improve productivity and automation maturity. Key Performance Measures: Timely,

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