Director, Contact Center Operations (BPO & Channel Execution)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$120K-$160K From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

78% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Staff Plus From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director, Contact Center Operations (BPO & Channel Execution) Orlando, Florida Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands . We run these virtual- and private-label marketplaces in one of the nation's largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in: - The direct measurability of digital media. - Performance marketing. (We pioneered it.) - The advantages of technology. We bring all this together to deliver truly great results for consumers and brands in the world's biggest channel. Job Category This role is responsible for the day-to-day execution and performance management of contact center operations, with a primary focus on BPO partner performance, channel optimization, and operational consistency. The position operates as the execution arm of the contact center strategy, translating direction into measurable results across internal teams and external vendors. This is a fully onsite role based in Orlando, FL. Responsibilities - BPO Performance Management & Execution - Own daily performance across all BPO partners - Monitor KPIs including contact rate, conversion, revenue per contact, QA, and compliance - Implement standardized performance scorecards - Execute corrective action

Read the full description at www.quinstreet.com. FewerJobs shows a preview and links to the original posting.