Senior Commerce Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Commerce Customer Success Manager London, GB At PubMatic, we're shaping the future of digital advertising - empowering retailers, brands, and agencies to thrive in an open, addressable commerce ecosystem. We're looking for a Senior Commerce Customer Success Manager to join our London-based Commerce team and lead strategic partnerships across Tier‑1 retail media networks. This is not a traditional execution role - you will operate at the intersection of commerce strategy, identity, and programmatic scale, helping major European retailers unlock the full value of their onsite data and extend it seamlessly into offsite activation. You'll serve as a senior commercial lead and trusted advisor, ensuring partners deliver on committed budgets and Joint Business Plans (JBPs) while driving incremental growth through advanced identity and addressability solutions. What you'll focus on Strategic ownership of Tier‑1 commerce and retail media partners, driving commercial growth through cross‑sell and upsell of PubMatic's commerce solutions Leading identity and addressability workflows, proactively identifying match‑rate bottlenecks and collaborating with partners such as LiveRamp and InfoSum to maximise audience scale Advising retailers on onsite and offsite monetisation strategies, including audience extension and advanced retail media activation Overseeing delivery of high‑value Joint Business Plans (JBPs) and providing “white‑glove” support for priority buyer activations Analysing buyer performance to identify revenue leakage, remove spend blockers, and protect quarterly targets Acting as the Voice of the Client to Product and Tech Ops teams, influencing roadmap priorities across EMEA Supporting regional teams in navigating regulatory, identity, and technical complexities within the European retail media

Read the full description at pubmatic.com. FewerJobs shows a preview and links to the original posting.