Patient Service Representative- Privia Imaging

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Patient Service Representative- Privia Imaging Houston, TX, United States Company Description: We are a group of providers united by our clinically integrated, high-performance network and shared belief that physician autonomy is key to improving healthcare. As a physician-led medical group, we provide the tools, talent, and technology that enable you to improve patient care and your practice's economic outcomes. We remove administrative work to help you transition to and thrive in value-based care so you can focus on patients, not paperwork and policy. Job Description: The Patient Service Representative is the primary point of contact for our patients, managing both in-person arrivals and a high volume of telephonic inquiries. This role greets, instructs, and directs patients/visitors while maintaining professional call-handling standards. The PSR ensures clinical schedules are optimized through efficient check-in/out and proactive phone management. Essential Job Duties: Act as the primary responder for inbound calls and manage multiple phone lines with professional etiquette to ensure minimal hold times. Manage patient communications via phone, email, and patient portals to confirm appointments and answer non-clinical inquiries. Greet in-person visitors and perform "virtual check-ins" over the phone to verify all demographic and insurance information at every touchpoint. Navigate Electronic Health Record (EHR) systems to schedule, reschedule, and cancel appointments according to specific provider protocols. Collect co-pays, co-insurance, or balances over the phone and in person. Direct patients to Patient Financial Specialists (PFS) for complex financial agreements or insurance updates. Communicate real-time schedule updates, such as late arrivals or urgent "work-ins," to clinical

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