Fraud Monitoring Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Fraud Monitoring Representative Señorial Center Building Plaza | Posting Country Puerto Rico General Description Interact with customers to resolve inquiries regarding a fraud-or security-related concern, such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Research and resolve their service-related problems in an accurate and prompt manner. Manage incoming calls and referrals from other departments, also generating outbound calls to validate customer transactions when necessary. Location : San Juan, Cupey - On-Site Part Time & Full Time Job Opportunities Available Shifts Saturday to Wednesday from 8:00AM-1:00PM Monday, Tuesday, Wednesday & Friday from 10:00AM-3:00PM Thursday to Sunday from 9:00AM-6:00PM Important: Must be able to participate in an onsite training from Monday to Friday 9:00am to 6:00pm during 4 consecutive weeks in San Juan. Essential Duties and Responsibilities • Provide exceptional customer service by responding to all customer service requests, customer calls, customer emails and written correspondences. • Build rapport with each customer. Actively listen to customers' requests and inquires. Identify and assess customers' needs to achieve satisfaction. • Executes routine inbound and outbound call center activities concerning the bank products and services, using alternatives as per quick references, scripts, and established guidelines and under supervision, to meet business expectations. • Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction

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