Customer Support Agent (Freelance/Part time)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$9-$20/hr From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

62% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Support Agent (Freelance/Part time) USA | Remote | Remote | Asia | Remote | Europe ABOUT US Founded in 2019 and part of Y Combinator's 2020 cohort, Photoroom https://www.photoroom.com is the leading visual solution for e-commerce. We've raised Series B funding and reached 300+ million users worldwide, processing over 5 billion images annually and serving both small businesses and major enterprises like Amazon, DoorDash, and Decathlon through our mobile app, web platform, and API. We're a remote-friendly team of 100+ passionate builders giving e-commerce businesses superpowers to create visuals that help them grow, making the hardest parts of selling online disappear. We focus on craft, innovation, and collaboration, creating exceptional impact for e-commerce businesses worldwide. ROLE SUMMARY We're looking for a Customer Success Agent to help us go to the next level. You'll develop and leverage relationships with app users while acting as a bridge between our users and the Product team, serving as our front office with a user-centric approach. Contract: Freelance part-time agreement Schedule: Monday - Friday 15h00-21h00 CET (9 AM-3 PM EST) or equivalent in your time zone, depending on location Location: USA: EST, CST, MST or PST time zones || $18-20 per hour EMEA: Time zone from UTC+0 to UTC+4 || €18-20 per hour Asia: Time zone from UTC+6 to UTC+8 || $9-10 per hour ABOUT THE ROLE As our Customer Success Agent, you'll be the key connection point between our millions of users (primarily B2C) and our product development team. You will: - Respond

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