Solutions Engineer

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About this role

Solutions Engineer San Francisco, California, United States About Persona Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder - but more important - than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly. We've built Persona to support practically every use case and industry - that's why we're able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world's most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live. We're growing rapidly and looking for exceptional people to join us! About the Role As a Solutions Engineer, you'll be a key technical advisor and implementation expert for our customers - helping them design, deploy, and scale solutions that leverage Persona's platform. You'll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact. This role combines hands-on technical problem-solving with strategic partnership. You'll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage. You'll also collaborate internally to improve our tools, automation, and playbooks - helping Persona deliver world-class customer experiences at scale. We're looking for someone excited by

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