Scaled Customer Success Manager, Startups

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Scaled Customer Success Manager, Startups Remote (US), United States About OpenRouter OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case. As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem. About the Role We're looking for a Scaled Customer Success Manager, Startups to build and own the post-sale engine for OpenRouter's startup ecosystem. This is a builder role, not a scaled nurture role. OpenRouter's startup ecosystem is one of the company's most important growth surfaces, powered in part by the OpenRouter for Startups program, which helps AI-native companies access credits, infrastructure, and multi-model tooling to build and scale faster. - Your job is to make that ecosystem work at scale. - You'll own the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness. You'll also own day-to-day program operations and communications across the OpenRouter for Startups ecosystem, while helping launch new initiatives, workflows, and partner programs over time. What You'll Do Build the Startup Success Engine - Own the scaled success motion for OpenRouter's startup and scaled customer portfolio. - Partner cross-functionally to iterate and refine the operating system for startup activation, retention, growth, and

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