Engineering Manager, Order Systems

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About this role

Engineering Manager, Order Systems San Francisco, California, United States About the Team Within Applied Engineering, the Financial Engineering team ensures that our products are monetized effectively to accommodate customers' varying needs and scales. Collaborating closely with the GTM and Finance teams, we strive to tailor our billing stack to our evolving internal requirements. About the role We are looking for an Engineering Manager to build and operate the workflows to power quoting, tracking, and fulfillment for everything sold by OpenAI. We also build critical billing and invoicing capabilities (and partner closely on customer-facing billing experiences) to ensure financial integrity, auditability, and a seamless, transparent onboarding and billing journey for enterprise customers. In this role you will: - Lead and grow a team of engineers responsible for order management automation, focusing on reliability, correctness, and smooth customer onboarding. - Own the architecture and roadmap for order data flows into downstream systems (e.g., internal provisioning services, billing/invoicing services, and revenue workflows). - Build and operate resilient workflows and services that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition-minimizing manual steps while maximizing correctness and traceability. - Improve accuracy and timeliness of provisioning, billing, and invoicing-reducing manual intervention and operational load through automation, validation, and reconciliations. - Establish strong operational practices (observability, alerting, runbooks, on-call) so systems remain healthy without constant human oversight. - Partner deeply with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows. - Drive clarity across ambiguous problem

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