Implementation Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Implementation Manager Buffalo Grove, Illinois, United States Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve potential roadblocks to successful implementation! This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role. Responsibilities: • Leads multiple implementations, varying in scope and size, simultaneously • Provides subject matter expertise for implementations, products & services, and marketing & training directly to external clients and internal partners • Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable information about program needs, expectations, and processes • Manages client and internal stakeholder expectations and

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