Head of Success & Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Role

Seniority

Staff Plus From the posting source

Work mode

Hybrid From the posting source

In-office days

2 days From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Head of Success & Support HQ - San Francisco, CA | Hybrid | New York (hybrid) | Salt Lake City (hybrid) | Remote ABOUT THE COMPANY Numeral is transforming how taxes get done. Digital businesses are currently bogged down by a painful web of regulations across 47 states and 50+ countries. We're eliminating this burden so teams can focus on their core mission. We're the largest and fastest growing AI-native tax solution. Started in 2023, Numeral has raised over $57M from Benchmark, Mayfield, Y-Combinator, and many others. We now serve over 2,500 paying customers and have more than tripled our revenue every year in our history. ABOUT THE ROLE Numeral is hiring its first Head of Customer Success & Support to build and lead the entire customer success and support organization. This leader will own the customer journey post onboarding - including retention, expansion, and support, while establishing the systems, processes, and team required to scale. This role reports to CBO. WHAT YOU'LL DO Customer Support Excellence: You will lead and evolve the Support organization, creating a high-quality, responsive experience for customers. This includes improving response rate, resolution times, CSAT, and NPS. AI & Automation: You will implement scalable processes, leveraging automation and AI. You will develop the internal knowledge base and training protocols required to handle complex tax nexus and filing inquiries with 100% accuracy. Customer Success Foundation: You will build the Customer Success function from the ground up, defining how Numeral segments and engages customers across enterprise and

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