Social Sentinels

Benefits

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Weekend work

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Application

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About this role

Social Sentinels Mexico, Mexico City About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ About the Role At Nu, every customer interaction matters - and the ones that are most complex matter most of all. When someone reaches out through social media with an urgent issue, a sensitive concern, or a complaint that's gone unresolved, the Social Sentinel team is there to step in and make things right. As a Social Sentinel, you'll be at the front line of Nu Mexico's customer experience and reputation. You'll monitor social channels, take full ownership of escalated cases, and work across teams to resolve issues in ways that leave customers feeling heard, valued, and supported. But your impact doesn't stop at the individual case. The patterns you identify and the insights you surface feed directly into how Nu improves its products, services, and processes - making you a

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