Product Operations Manager III

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Product Operations Manager III Brazil, Sao Paulo About Nubank Nubank was founded in 2013 with the mission of fighting complexity to empower people in their daily lives by reinventing financial services. We are one of the largest digital banking platforms in the world, serving millions of customers in Brazil, Mexico, and Colombia. For more information, visit our institutional page . About the Role As a Product Operations Manager III at Nubank, you will be a key leader responsible for defining and executing the operational strategy for Customer Support within the High Income (HI), Super Core, and Under 18 segments. This role requires a strategic thinker with strong leadership skills to manage complex operational landscapes, drive significant customer experience improvements, and prepare operational teams for the launch of new products and features. You will operate with high complexity, sometimes facing very high complex scenarios involving multiple subjects and teams. You will need to handle and support your team with problems and ambiguities, effectively managing trade-offs, while operating with timely support from your direct manager on specific critical topics and otherwise independently making decisions. You will lead a team of approximately 10 people, including directly managing multiple product areas. You can read more about it in our blog and get some insights into how we work. https://building.nubank.com/product-operations-at-nubank/ Key Responsibilities Strategy and Vision: - Develop and articulate a clear, compelling product strategy that extends 18+ months into the future for Customer Support operations within the assigned segments. - Own the strategy for multiple

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