Retail Loan Servicing Representative

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Retail Loan Servicing Representative 2 Locations PA0103 Titusville, PA0736 Administration Center Job Description The Loan Servicing Representative is responsible for servicing all retail loans, providing accurate loan records and documentation, while maintaining the highest level of customer service. LSRs will be assigned to one or more of following areas as lending volumes dictate: consumer - real estate and non-real estate secured; dealer services; loan payoffs; imaging; escrow; construction; loan support; loan operations; investor accounting and/or modifications. Essential Functions Maximize technology tools available Balance workstations daily Develop knowledge of servicing / origination systems Partner with third party vendors and agencies Review and send customer correspondence Ensure compliance with Northwest's policies and practices Ensure compliance with Federal / State regulations Post loan transactions for all product types Complete new loan set-up and post-closing Process payoff quotes and payoff transaction Process new loan fundings Initiate automatic transfer of loan payments Perform maintenance on loans Respond to customer inquiries Monitor and service escrow accounts Monitor loan collateral records Ensure accurate lien information Perform accounting of force placed insurance Review insurance certificates / policies Ensure accurate insurance analysis Perform accurate flood insurance review Update tax records / online information Perform accurate escrow analysis Research and correct posting errors Ensure total document and data integrity Monitor and follow up on document tracking Perform accurate report reconciliation Meet benchmarks on loan functions / servicing Recommend improvements to procedures Develop customer service levels Meet peak volume periods with efficient, accurate output Complete the imaging and indexing of loan

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