Global Customer Support Director

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$93,011 national median

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Global Customer Support Director New York, United States Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose Lead and own Neko Health's global customer support function. As Global Director of Customer Care, you will define the strategy, standards, and structure that make world-class member support possible across every market we operate in - UK, EU, and US. You'll report directly to the Director of Customer Support & Hospitality and be accountable for the global performance of the support function: how it delivers today, and how it's built for tomorrow. You will lead a team of Leads across multiple markets, set the operational architecture they work within, and drive the transformation needed to keep the function ahead of Neko's growth. This role is for someone who is as comfortable thinking three years ahead as they are solving a structural problem in how a team is operating today - a Director-level leader who builds high-performing functions, not just high-performing teams. Neko members invest in their health and deserve a standard

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