Customer Care Representative - EMEA

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Customer Care Representative - EMEA Stockholm, Sweden Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose Be the first point of contact and a trusted partner to Neko Health's members in EMEA. As a Customer Support Representative, you will own multi-channel member support across email, phone, text/SMS, and social - handling everything from booking management and product enquiries to complaint resolution and service recovery. This role is for someone who is empathetic, organised, and calm under pressure, and who takes pride in delivering support that feels genuinely human and member-first at every touchpoint. What you'll deliver in the first 6-12 months - Every member who contacts Neko feels genuinely looked after - responses are warm, clear, and arrive when they're expected. CSAT scores and SLA adherence reflect this consistently. - You own each case from first contact to resolution, anticipating what a member needs before they have to ask twice. Repeat contacts fall because members leave interactions feeling truly resolved. - Whether you're replying to a ticket, handling

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