Technical Customer Success Manager, UK (remote)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Technical Customer Success Manager, UK (remote) United Kingdom | Remote ABOUT THE ROLE We're hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role-you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes. Acting as an embedded partner, you will work directly with customer product, engineering, and operations teams to design, deploy, and continually optimize solutions on Nash's platform. This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving. You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact. In short: you own the account, the results, and the success of the partnership. RESPONSIBILITIES - Own enterprise customer accounts end-to-end - act as the single point of accountability for adoption, performance, and growth. - Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash's platform. - Become a true Nash expert - understand platform capabilities and limitations as well as anyone in the company. - Use your expertise to advise customers, guide integrations, and identify improvement opportunities. - Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency. - Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities. - Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash's internal teams. - Act

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.