Customer Success Engineer, UK (remote)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Engineer, UK (remote) United Kingdom | Remote About the Role We're hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands-on - you will serve as the engineering-adjacent partner responsible for ensuring customers successfully integrate with and scale on Nash's platform. From solution design to deployment to ongoing optimization, you'll guide customer teams through every stage of their technical journey. As part of the Customer Success organization, you will combine systems expertise, analytical problem-solving, and customer partnership to deliver measurable outcomes. You will help customers architect workflows, debug integration issues, improve performance, and use Nash to its fullest potential. You are the technical backbone of the account - the person customers trust to get it right. RESPONSIBILITIES - Serve as the technical owner for enterprise customer accounts - accountable for integration success, system performance, and technical adoption. - Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash's platform. - Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions. - Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments. - Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects. - Provide structured, actionable feedback to Nash product and engineering based on real-world customer usage. - Support account growth by ensuring customers successfully deploy new capabilities and expand usage over time.

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.