Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Specialist - German / English (f/m/d)– incl. Second Level Support Berlin | Hybrid | Remote At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique - we're driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted's Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we're here to help propel your career and together, make Moss a lasting success. Our Customer Support team is seeking a Customer Service Specialist (f/m/d) As a Customer Service Specialist for our German or Dutch customers (DE/ENG OR NL/ENG), you'll be not only working with our customers but also gaining valuable insights about the product functionality and impact. This role isn't just about resolving queries-in some of the cases you would need to use an investigative approach, diving into more complex cases such as potential fraud investigations or payment issues. You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment. Alongside first-line support, you will also take on selected Second Level Support cases, giving you exposure to more complex investigations and deeper product expertise. Your responsibilities Here's a bit more on what you can expect to be doing day-to-day: - You handle customer support queries via calls, chat, and emails, acting as the first point of contact - You gain insights about our customers' needs through your

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