IT Helpdesk Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

$60K-$100K not verified - source not recorded; timestamp not recorded

401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

IT Helpdesk Specialist Cambridge, MA MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem. MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains. Responsibilities - Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments. - Onboard and support new employees, including account setup and hardware/software configuration. - Troubleshoot and resolve issues with desktops, laptops, servers, and networks. - Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions. - Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team. - Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings. - Review and investigate audit records for anomalies or signs of compromise. - Support compliance oversight by helping document and track controls and mitigation steps. Requirements - Strong troubleshooting skills with MacOS, Windows, and Linux - Scripting experience in Bash/shell and Python - Understanding of cybersecurity

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